Shipping policy

Thank you for shopping at Amber Sole. This Shipping Policy explains how we process, ship and deliver your orders, and your rights as a consumer under European Union law, including the Consumer Rights Directive (2011/83/EU) and the General Data Protection Regulation (GDPR).

1. Shipping Destinations

Amber Sole ships to addresses across Europe. The countries available for delivery are shown at checkout. If your country is not listed, please contact us at contact@ambersole.com and we will check whether delivery is possible.

2. Order Processing Time

  • Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays) after payment is confirmed.
  • Orders placed on weekends or public holidays are processed on the next business day.
  • During peak periods, such as sales or holiday seasons, processing may take slightly longer. We will inform you if your order is affected.

You will receive an order confirmation by e-mail once your purchase is complete, and a second e-mail with your tracking details once your order has shipped.

3. Delivery Times

Estimated delivery times are shown at checkout and depend on your location and the shipping method you choose. These estimates begin once your order has shipped, not from the date of purchase.

Under EU consumer law, unless we have agreed a different delivery date with you, we will deliver your order within 30 days of the date of purchase.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on your delivery address and chosen shipping method.
  • All costs are shown in Euro (€), and you will see the full cost before you complete your payment.
  • There are no hidden fees. The total price shown at checkout, including VAT and shipping, is the final amount you pay.

5. Taxes, Duties and Customs

  • All product prices on our store include VAT at the rate applicable in your country, as required by EU law.
  • Orders shipped within the European Union are not subject to customs duties.
  • For deliveries to European countries outside the EU, such as Switzerland, Norway or the United Kingdom, import duties, taxes or customs fees may be charged by local authorities. Unless stated otherwise at checkout, these charges are the customer's responsibility. We recommend checking with your local customs office before ordering.

6. Order Tracking

When your order ships, we will send you an e-mail with a tracking number and a link to follow your parcel. Please allow up to 24–48 hours for tracking information to update in the carrier's system.

7. Delayed Deliveries

If your order has not arrived within the agreed delivery period, or within 30 days if no period was agreed, please contact us. Under the Consumer Rights Directive:

  • You may give us an additional reasonable period to complete the delivery.
  • If we fail to deliver within that additional period, you are entitled to cancel the contract.
  • If the delivery date was essential to you and we were informed of this before purchase, you may cancel the contract immediately if the delivery is late.

If the contract is cancelled, we will refund all amounts paid, including the original shipping costs, without undue delay.

8. Risk of Loss and Damaged Parcels

Under EU law, the risk of loss or damage passes to you only once you, or a person you have named, physically receive the goods. Until then, Amber Sole is responsible for your order.

  • Lost parcels: If your parcel is confirmed lost in transit, we will send a replacement or issue a full refund, at your choice.
  • Damaged parcels: If your order arrives damaged, please contact us as soon as possible at contact@ambersole.com. Include your order number and photos of the parcel and the items. We will arrange a replacement or refund at no extra cost to you.

9. Incorrect Address and Failed Deliveries

  • Please make sure your delivery address is complete and correct at checkout. If you notice an error, contact us as soon as possible. We can update the address only if the order has not yet shipped.
  • If a parcel is returned to us because of an incorrect or incomplete address provided by the customer, or because it was not collected from the carrier, we will contact you to arrange reshipment. Additional shipping costs may apply in these cases.

10. Right of Withdrawal

As a consumer in the European Union, you have the right to withdraw from your purchase within 60 days of receiving your order, without giving any reason. For full details on how to exercise this right, including return shipping costs and refund timelines, please see our Refund Policy.

11. Data Protection

To deliver your order, we share your name, delivery address, e-mail address and, where needed, phone number with our shipping partners. This information is used only to fulfil and track your delivery, in line with the GDPR. For more information, please see our Privacy Policy.

12. Changes to This Policy

Amber Sole may update this Shipping Policy from time to time. Any changes will be published on this page and will apply to orders placed after the date of publication.

Contact

If you have any questions about shipping or your order, please contact us:

Amber Sole
E-mail: contact@ambersole.com