Legal notice

Welcome to AmberSole. The information, products, and services available through this website are provided by AmberSole ("we", "us", or "our").

By accessing or using this website, you acknowledge that you have read and understood this Legal Disclaimer. Nothing in this disclaimer is intended to exclude or restrict any mandatory consumer rights available under applicable European Union or national law.

1. General Information

Content published on the AmberSole website, including product descriptions, photographs, size guides, comparisons, articles, and customer-facing information, is provided for general informational purposes.

We make reasonable efforts to ensure that the information displayed on our website is accurate and current. However, occasional errors, omissions, or outdated information may occur.

Where an error materially affects an order, we will take appropriate steps in accordance with applicable consumer law.

2. Footwear and Sizing Information

AmberSole sells footwear and related products. Product sizing, fit, comfort, and appearance may vary depending on the model, production batch, materials, and individual customer preferences.

Size guides and fit recommendations are provided as general guidance and cannot guarantee that a particular size will fit every customer in exactly the same way.

We recommend reviewing the relevant size guide and product information carefully before placing an order.

3. Product Images, Colours, and Details

We aim to display our products as accurately as reasonably possible.

However, actual products may show minor variations in:

  • Colour tone;
  • Stitching;
  • Material texture;
  • Shape;
  • Internal labels;
  • Decorative details;
  • Packaging;
  • Finishing.

Colours may also appear differently depending on screen settings, lighting conditions, photography, or device display.

Minor manufacturing variations do not automatically constitute a defect. However, this does not affect your statutory rights if a product is defective, materially different from its description, or otherwise does not conform to the sales contract.

4. Product Nature and Third-Party Brands

AmberSole offers independently sourced footwear, including products inspired by or referring to popular sneaker styles and designs.

Unless expressly stated otherwise, AmberSole is not an authorised retailer, manufacturer, distributor, sponsor, or official partner of third-party brands referenced on the website.

Any third-party brand names, trademarks, logos, model names, or other intellectual property remain the property of their respective owners.

No statement on this website should be interpreted as implying an official commercial relationship with a third-party brand unless that relationship is expressly confirmed.

5. Intellectual Property

AmberSole respects intellectual property rights.

Content created or lawfully licensed by AmberSole for use on this website, including original text, website graphics, layouts, and other materials, may be protected by copyright or other intellectual property laws.

Third-party trademarks, logos, designs, and other protected materials remain the property of their respective rights holders.

Nothing on this website grants customers any ownership or licence rights in third-party intellectual property.

If you are a rights holder or authorised representative and believe that content or a product listing on the AmberSole website infringes your intellectual property rights, please contact us through the contact details provided on our website.

6. Product Availability and Pricing

All products are subject to availability.

Prices are generally displayed in euros (EUR / €) unless another currency is clearly indicated during checkout.

We reserve the right to update:

  • Prices;
  • Product information;
  • Availability;
  • Promotions;
  • Product specifications;

before an order is accepted, subject to applicable consumer law.

If an obvious pricing or availability error materially affects an order, we may contact you to explain the issue and provide appropriate options, including cancellation and refund where applicable.

7. Product Use

Footwear should be used for its normal intended purpose and in a manner appropriate for the particular product.

Customers should take reasonable care when using and maintaining footwear.

Damage caused by circumstances such as the following may not be considered a manufacturing defect:

  • Improper use;
  • Excessive wear;
  • Improper washing or cleaning;
  • Exposure to unsuitable chemicals;
  • Unauthorised modifications;
  • Improper storage;
  • Use of the product for activities for which it was not designed.

This section does not limit statutory rights relating to defects or lack of conformity that existed when the product was delivered.

8. Wear and Tear

Footwear naturally experiences wear over time.

The rate of wear may depend on factors such as:

  • Frequency of use;
  • Walking surface;
  • Weather conditions;
  • User activity;
  • Care and maintenance;
  • Individual walking patterns.

Normal wear and tear is generally different from a manufacturing defect.

Each claim involving an allegedly defective product will be assessed based on the circumstances and applicable consumer protection law.

9. Customer Reviews and Testimonials

Customer reviews, photographs, testimonials, or other experiences displayed on our website represent the views or experiences of the individual customer who submitted them.

Individual experiences concerning fit, comfort, appearance, delivery, or product preference may vary.

Customer reviews should not be interpreted as a guarantee that every customer will have the same experience.

10. Website Availability

We aim to keep the AmberSole website available and functioning correctly.

However, temporary interruptions may occur due to:

  • Maintenance;
  • Software updates;
  • Hosting problems;
  • Network interruptions;
  • Security measures;
  • Technical failures;
  • Events outside our reasonable control.

We do not guarantee uninterrupted or error-free access to the website.

11. Third-Party Websites and Services

The AmberSole website may contain links or integrations with third-party websites and services, including:

  • Payment providers;
  • Shipping carriers;
  • Social media platforms;
  • Tracking services;
  • Other external websites.

These third parties operate independently from AmberSole and may have their own terms, privacy policies, and business practices.

AmberSole does not control independent third-party websites and is not responsible for their content or practices except where liability cannot legally be excluded.

12. Limitation of Liability

Nothing in this Legal Disclaimer excludes or limits liability where doing so would be prohibited by applicable law.

In particular, nothing in this disclaimer limits mandatory consumer rights concerning defective or non-conforming products.

To the maximum extent permitted by law, AmberSole is not responsible for indirect or unforeseeable losses arising from circumstances outside our reasonable control.

AmberSole is also not responsible for losses resulting from misuse, unauthorised alteration, or improper care of a product where the loss was caused by that misuse or alteration.

13. Statutory Consumer Rights

This Legal Disclaimer operates alongside applicable European consumer protection law.

Where European Union consumer rules apply, customers may have statutory rights concerning:

  • The conformity of purchased goods;
  • Defective products;
  • Repair or replacement;
  • Price reduction or refund where applicable;
  • Delivery;
  • Distance purchases and withdrawal rights.

Eligible consumers purchasing online may generally have a 14-day statutory right of withdrawal, subject to applicable exceptions.

New goods sold to consumers under applicable EU rules are also generally covered by a minimum two-year legal guarantee concerning defects or lack of conformity.

Nothing in this Legal Disclaimer, our Terms of Service, or any other AmberSole policy is intended to remove rights that cannot legally be waived.

14. Returns

AmberSole also offers a voluntary 30-day return period for eligible products in accordance with our Returns & Refund Policy.

This voluntary return policy operates in addition to statutory consumer rights.

Please review our Returns & Refund Policy for information about:

  • Return eligibility;
  • Exchanges;
  • Refunds;
  • Return shipping;
  • Defective products;
  • The statutory right of withdrawal.

15. Currency

Prices on the AmberSole website are generally displayed and processed in euros (EUR / €), unless otherwise clearly indicated during checkout.

Applicable shipping charges, taxes, and other mandatory costs will be displayed before completion of the purchase where required by law.

If your payment account uses another currency, your financial institution or payment provider may apply its own exchange rate or conversion fees.

16. Age and Contract Capacity

By placing an order, you confirm that you have the legal capacity required to enter into a purchase contract under the laws applicable to you.

Where parental or guardian consent is required by applicable law, customers must obtain such consent before making a purchase.

17. Governing Law

This Legal Disclaimer is subject to the law applicable to AmberSole and to any mandatory consumer protection laws that apply to the customer.

If you are a consumer residing in the European Union or European Economic Area, nothing in this disclaimer deprives you of mandatory consumer protections available under the law of your country of habitual residence where applicable.

18. Changes to This Disclaimer

AmberSole may update this Legal Disclaimer from time to time to reflect changes in:

  • Our products;
  • Website features;
  • Business practices;
  • Applicable legal requirements.

The latest version will be published on this page with an updated revision date.

Changes will not retroactively remove statutory rights relating to purchases already made where prohibited by applicable law.

Contact

If you have questions about this Legal Disclaimer, an AmberSole product, or your rights as a customer, please contact:

AmberSole Customer Support
Using the contact details provided on our website.

We aim to respond to customer enquiries within 1–2 business days.

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